Read stuff.
Our thoughts about all things related to strategic education programs.
101 Strategic Ways to Use AI Agents in Customer Education
AI agents are quickly becoming the default way teams scale customer education. The challenge isn’t automation. It’s alignment. This guide explains what “agentic” customer education really means and outlines 101 strategic AI agent use cases across the Seven Dimensions of Customer Education Strategy, helping teams move from scattered automations to a system that drives adoption, retention, and measurable business outcomes.
Engaging (and Re-Engaging) Learners: How to Build Momentum Across Your Education Programs
Customer education only drives results when learners stay engaged. From onboarding moments to stalled progress and milestone wins, this guide breaks down practical, real-world ways to build momentum and re-engage learners throughout the entire education journey.
Building Stronger Education Programs with Competency Frameworks
Getting started with a competency framework can feel complex, but the benefits are clear. As Echtus CEO Vicky Kennedy shared in our recent webinar, a well-structured framework defines the knowledge, skills, and behaviors needed for success in any role. It acts as a blueprint for growth, helping you measure proficiency, close skill gaps, and design scalable training programs. By aligning learning with real-world outcomes, competency frameworks drive both employee development and customer success.
Could You Benefit from a Measurement Framework? Customer Education Metrics and Strategy
Struggling to prove the impact of customer education and training on your company's success? You're not alone! Dive into our guide and learn how to connect the dots between learning initiatives and business outcomes with ease. Say goodbye to guesswork and hello to measurable results!
Mastering Customer Education: How to Build a Holistic Customer Education Strategy
Discover why education strategy is the missing piece in your business puzzle. Uncover the dimensions of a holistic approach and learn how to align your content, delivery, audience, measurement, and communications strategies for maximum impact. From mapping existing programs to avoiding common pitfalls, elevate your education initiatives to drive business success.
How to Choose Optimal Content and Delivery Formats for Customer Education Programs
With so many different options for developing and delivering content, how can you determine the best approach for your customer education programs that will provide a positive ROI? Let’s dive in to find out.