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Our thoughts about all things related to strategic education programs.
101 Strategic Ways to Use AI Agents in Customer Education
AI agents are quickly becoming the default way teams scale customer education. The challenge isn’t automation. It’s alignment. This guide explains what “agentic” customer education really means and outlines 101 strategic AI agent use cases across the Seven Dimensions of Customer Education Strategy, helping teams move from scattered automations to a system that drives adoption, retention, and measurable business outcomes.
Customer Education Predictions for 2026: AI Delivery, Curriculum Strategy, and the LMS Market Shift
The customer education landscape is evolving, and the changes ahead are too significant to ignore. From the rise of AI-powered learning delivery to the growing demand for behavior-focused curriculum design and a long-overdue disruption in the LMS market, 2026 is shaping up to be a pivotal year. Here are the trends every education leader should be watching.
Can GenAl Completely Revolutionize Customer Education?
Recent advancements with GenAI unlock an entirely new dimension of adult learning. One where we not only offer personal recommendations, but also create new content that is relevant, timely, and meaningful to the individual.