Looking for the best customer education platform to elevate your training programs? A well-designed customer education solution ensures seamless learning experiences, high engagement, and measurable business impact. In this guide, we break down the top features every customer education platform should have, from user-friendly interfaces and content management tools to AI assistants, gamification, and scalability helping you choose the right software to build a successful customer education program.

Interviewing your company’s first customer education leader can be daunting if you’re coming from a non-education background. Here are 5 questions to help you focus the interview on the right skills, each with green flags and red flags to watch out for.

The term "trained customer" stems from a traditional on-the-job training approach where employees are expected to perform specific functions accurately. This concept originated from the binary distinction of trained versus untrained in contexts. However, in the modern customer interaction landscape, the idea of a "trained customer" is a myth as customer behavior has become nuanced and spans a spectrum of competencies rather than a binary distinction.