Our Services
We’ll help you align, scale, and derive value from your product-centric education programs.
Consulting Services
We offer project-based consulting services designed to suite your specific needs. Our key services include:
Enterprise Education Strategy
After mergers, acquisitions, and reorgs, there are likely many product-centric education initiatives across your company, like customer education, owned by different teams. We take a unique collaborative approach to bringing teams into alignment, creating a holistic vision and strategy for a company-wide approach to educating your market.
Services
Analysis and benchmarking of all programs using our proprietary scorecard
Cross-functional workshops to align on program definitions, scope, goals, and strategy
1:1 with team leads to implement measurement framework
Complete mapping of all audiences by need, to program goals and business metrics
Program Expansion
Many product-centric education initiatives, such as customer education, start small. When it’s time to expand scope and scale content, the options can be overwhelming. We partner with team leads to design a measurable strategy that targets business outcomes and scales at the speed of the business.
Services
Analysis and benchmarking of program using our proprietary scorecard
Identification of optimal tech stack for delivery (i.e., LMS, LXP, e-learning authoring)
Consulting on development of scaled curriculum, modular content, and personalization
1:1 with team to implement strategic framework
ROI Analysis
To see a full picture of your program’s performance and impact on the business, you’ll need to implement a measurement framework that connects the right leading performance metrics to lagging business impact metrics. We help you move beyond loose correlations to tell a compelling ROI story.
Services
1:1 with team to implement measurement framework
Consulting in data storytelling and data analysis with the goal of publishing reports for executive stakeholders
Data analyst available as add-on
Team Training
We deliver bespoke live training for product-centric education teams, adjacent teams that support education, executives interested in expanding their market education, and new hires coming from other disciplines. Training can be delivered virtually or in-person. Sample programs include:
Education Program Management
The objective of this training is to up-skill new managers, or those new to education, in the principles of education strategy, managing IDs, collaborating with stakeholders and SMEs, and presenting metrics to leadership.
Educating Your Market at Scale : Executives
For executives looking to increase investment in their product-centric education, this training provides data-informed methods for integrating education into the business strategy.
Instructional Design for non-IDs
It’s common for those without formal ID experience to find themselves responsible for instructional content development. This training targets actions that will immediately improve content quality.
Measuring Success
Measuring the success of education programs involves an understanding of the connection between learning and behavior. This training up-skills those looking to prove value and show positive ROI.