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Our thoughts about all things related to strategic education programs.
Introducing the Customer Education Competency Model™: A Strategic Guide for Growth
Explore the Customer Education Competency Model™, a research-backed customer education framework outlining seven key skill areas—Business, Strategic, Leadership, People, Process, Andragogical, and Technical. Designed to cover roles from CE associate to CE leader, this model provides clear proficiency statements to empower you and your team to grow.
Where Customer Education Should Fit in a Company Structure and Organizational Best Practices
Where should your customer education team sit within your organization? From customer success to marketing, the right placement can significantly impact business outcomes. Discover key strategies for designing an effective structure that maximizes ROI and drives cohesive learning experiences
What’s in a Team? : A breakdown of roles and reporting structures for customer education teams
Maybe you’re an executive who realizes it’s time to bring on a dedicated education and training team, or maybe you’re an education lead who’s been assigned the task of building your own team. In any case, you may wonder where to start. This article provides an overview of common roles and commons structures to get you moving forward.