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Our thoughts about all things related to strategic education programs.
How to Build a Customer Education Program in 90 Days with a Minimum Viable Academy
Too many customer education programs stall before they ever launch waiting for the perfect platform, flawless content, and complete stakeholder buy-in. A Minimum Viable Academy (MVA) changes that. By focusing on high-impact objectives and launching in just 90 days, you can prove value quickly, reduce onboarding time, and build momentum with your customer education program without a massive budget. This blog shows you exactly how to scope, build, and launch an MVA that delivers measurable results fast.
How to Budget, Plan, and Build a Winning Customer Education Strategy
Launching a structured customer education program can be daunting for growing software companies. This guide breaks down the essential costs, from hiring key roles like Directors of Customer Education and Instructional Designers to choosing the right technology.
Can GenAl Completely Revolutionize Customer Education?
Recent advancements with GenAI unlock an entirely new dimension of adult learning. One where we not only offer personal recommendations, but also create new content that is relevant, timely, and meaningful to the individual.
Why Good Instructional Design Yields Higher ROI
Instructional design as a process is essential to seeing high ROI from your education program. This article dives into two ID models that directly help prove education’s value.